We Dispatch in 48 Hours! Tel: 0117 2140901

Shipping and Delivery

We understand that our products are time-sensitive, so we aim to ensure all customers are happy with our shipping costs, methods and timescales. Below is some important information that will help you decide when to place your order but if you have any questions, please don't hesitate to get in touch because we are always happy to help. Tel: 0117 2140901.

Order Processing Time

We aim to process all orders within two working days. Once your order has been processed, we will dispatch it using your chosen delivery method. During our quieter periods (outside of the summer months), order processing time is often reduced to 1 working day - or even same day - but we do not guarantee this unless you have chosen our Express Service (see below). You will receive an email to notify you that your order has been dispatched. Please refer to the information below to see how long your order will take to arrive after we have dispatched it.

Order processing times and delivery times do not include bank holidays or weekends.

For delivery times and costs, please choose:
Delivery Times & Information for UK Mainland.
Delivery Times & Information for UK Highlands, Islands, and Northern Ireland.
Delivery Times & Information for Ireland.
Delivery Times & Information for BFPO Addresses
Delivery Times & Information for USA
.

UK Mainland

MethodProcessing TimeDelivery TimePrice
Royal Mail 24 1-2 days 1-3 Day Aim £3.50 per order (free on some products)
Courier 1-2 days Next Working Day £6.95 per order
Express Same Day (if ordered before 11.30 am) Next Working Day £12.95 per order

 

Our Express service is subject to availability and must be ordered by 10am. Once your order has been accepted it will be processed and dispatched the same working day. Your order will then be delivered next working day. When ordering personalised masks, please bear in mind that any issues with the image you supply with your order may cause a delay. We will need a suitable image by 10am with our Express service.

UK Highlands, Islands, and Northern Ireland

MethodProcessing TimeDelivery TimePrice
Royal Mail 24 1-2 days 1-3 Day Aim £3.95 per order
Courier 1-2 days 2 Working Days £12.95 per order

 

Ireland

MethodProcessing TimeDelivery TimePrice
Royal Mail Airmail 1-2 days 4 Working Days Aim £9.49 per order
Courier 1-2 days 2 Working Days £17.99 per order

 

BFPO Addresses
Unfortunately we are unable to ship to BFPO addresses at present. Orders with BFPO addresses will be cancelled and refunded.

 

USA
We can ship face masks to the USA. However, due to the cost of shipping large parcels, we can only ship a maximum of 60 masks per order. If you require more than 60 masks, please place multiple orders. Pricing for shipping varies so please go through to the checkout to calculate your shipping costs based on your cart contents and your address. Thank you !